Returns & Exchanges

We’re confident you’ll love our products once you get them in your hands. And we want you to have that confidence in our products too, even before you try them. 

That’s why we offer 14 days easy returns.

Please just follow these steps:

  1. Let us know - just email us at hey@finleyparker.com quoting your order number, the reason for the return, and whether you’d like a refund or store credit.
  1. Post the item back within 14 days of receiving your package, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
  1. We’ll check that’s all in order, and we’ll process the refund ASAP (excluding return shipping costs) via your original payment method.

Please note we can’t offer refunds on sale items, but we are happy to exchange sizes or issue store credit. This includes items purchased at 40% Off or above through online specials, sales, and discount codes.

EXCHANGES

If the sizing is not quite right, we can exchange the item (or provide store credit if that size is sold out).

Please just follow these steps:

  1. Let us know - just email us at hey@finleyparker.com quoting your order number,the reason for the exchange, and what size you’d like instead.
  1. Post the item back within 14 days of receiving your package, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
  1. We’ll check that’s all in order, and we’ll process the exchange ASAP (excluding original shipping costs) via your original payment method.

WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?

Wow! We hardly ever miss a sneaky fault slipping through our strict quality control. If we did, contact us straight away (quoting your order number) and we’ll fix it up for you ASAP! 

Just apply within 14 days of receiving your package and we’ll happily send you a replacement or store credit.