FAQs
What payment methods do you accept?
We accept all major Credit/Debit cards (Visa, Mastercard, American Express, Discover, etc), and PayPal!
Where are you located?
We are based in London, United Kingdom.
Do you ship internationally?
Absolutely! We ship worldwide.
How can I use my Discount Code?
Type the Discount code at the field “Discount Code” and click “Apply” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the Discount code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
Will I receive an E-mail/Tracking number once my order has been shipped?
Yes. You will be sent an e-mail including a tracking number and all tracking information as soon as we ship your package, so please be sure to include a real e-mail address!
How long will my order take to arrive?
Shipping time varies by location. These are our estimates:
| Location | Free Standard Shipping |
| United Kingdom | 5-7 days |
| United States, Canada | 6-8 days |
| Europe | 6-8 days |
| Australia, New Zealand | 6-8 days |
| Rest Of The World | 6-10 days |
*This doesn’t include our 1-2 day processing time.
Will I have to pay any additional duties & taxes?
There may be duty/import/taxes/customs/etc charges imposed by your home country. It is the responsibility of the buyer to understand and make payment of these charges.
Have any other questions? Please contact our customer care at hey@finleyparker.com